BPO in East Africa: Jobs, Exports & Innovation

“I am honoured to join the 15th UK–Africa Business, Trade & Investment Summit to share Uganda’s progress in Business Process Outsourcing as a driver of youth employment, digital innovation, and cross-border trade. The summit provides a timely platform to showcase how Uganda’s tech-savvy workforce and evolving digital infrastructure can position us as a leading BPO destination in East Africa. I look forward to engaging with UK partners, investors, and fellow leaders to explore scalable, inclusive solutions for digital transformation and job creation across our region.” — Steven AINE KWESIGA, General Manager, Exquisite Solution BPO & Chairman, BPO Association of Uganda

Steven AINE KWESIGA to Spotlight Uganda’s BPO Sector at UK–Africa Business Summit 2025

London, UK —
The organisers of the 15th UK–Africa Business, Trade & Investment Summit 2025 are proud to confirm Steven AINE KWESIGA, General Manager of Exquisite Solution BPO and Chairman of the Business Process Outsourcing Association Uganda (BPOAU), as a featured speaker at this year’s programme, taking place on Friday, 12 September 2025 at the Royal Horseguards Hotel in London.

Steven will lead dialogue on the panel:
“The Role of Business Process Outsourcing (BPO) in Uganda’s Digital Economy: Driving Job Creation and Cross-Border Service Exports in East Africa”

With over 25 years in senior leadership roles across BPO, banking, and technology, Steven is a key architect of Uganda’s outsourcing ecosystem. As General Manager of Exquisite Solution BPO—a leading firm employing over 3,000 staff and generating over $12 million in annual revenue—he has driven exponential growth in digital service exports, youth employment, and client diversification.

In his capacity as Chairman of the BPOAU, Steven advocates for Uganda as a globally competitive BPO destination, powered by its young, English-speaking workforce, cost-effective operations, and improving digital infrastructure.

Panel highlights will include:

  • How BPO is generating thousands of jobs for Uganda’s youth and women through decentralised, remote, and skills-based employment models
  • The impact of partnerships and upskilling initiatives in building a workforce ready for cross-border digital service delivery
  • The potential for BPO to integrate with fintech, agri-value chains, and e-commerce ecosystems to enhance inclusive growth
  • Regional trade opportunities across East Africa and the need for harmonised policy to enable digital services trade
  • How the UK can partner in BPO expansion—via investment, digital innovation, and institutional cooperation

Exquisite Solution is currently supporting over 95 companies, placing more than 11,350 candidates, and delivering daily operations through a high-capacity call centre capable of handling 4,000+ agents.


🤝 A Strategic Collaboration with the United Nations ITC

This session aligns with a broader summit initiative led by the International Trade Centre (ITC)—a joint agency of the United Nations and the World Trade Organization—focused on enabling SME competitiveness across Africa, LATAM, and the Caribbean.

Through the UKTP Uganda Tech Project, a new seven-month initiative, ITC will support selected Ugandan businesses in building trade relationships with UK-based firms, including Exquisite Solution and members of BPOAU. This partnership aims to deepen digital trade, support diaspora outreach, and unlock scalable business opportunities.

The conversation will also explore:

  • How BPO supports affordable financial services and digital inclusion for SMEs and agri-value chains
  • Regulatory innovation and fintech collaboration across East Africa
  • Ways to attract UK capital and technical expertise into Uganda’s digital services economy

The session reflects a strategic priority of the ITC’s Sector & Enterprise Competitiveness Section, which builds capacity in value chains, strengthens trade-support institutions, and provides actionable data through its SME Competitiveness Framework.


For more on the summit, speaker sessions, and partnership opportunities:
🔗 https://ukafricabusinesssummit.uk

LISTEN TO THE Speakers

H.E Ambassador O. Koray Ertaş

Turkish Ambassador to the UK

Lord Dolar Popat

Businessman and Conservative Life Peer, House of Lords, UK

Prof. Luis Franceschi

Assistant Secretary General, The Commonwealth

Hon. Matia Kasaija

Minister of Finance, Planning and Economic Development

Karim Fatehi OBE

Chief Executive London Chamber of Commerce and Industry

HE Mr Ndolamb Ngokwey

Ambassador, Democratic Republic of the Congo to the UK

Badru Ntege

Founder/ Director NFT Consult Ltd

Dr. Sudhir Ruparelia

$1.6b, leads as Uganda's richest individual

Prof. Augustus Nuwagaba

Deputy governor of the Central Bank of Uganda

Mrs Ruth (Ssentamu) Nankabirwa

Senior Presidential Advisor at State House

Hon. Amos Lugoloobi

State Minister for Finance, Planning and Economic Development, Uganda

Rt. Hon. Rebecca Kadaga

1st Deputy Prime Minister & Minister for East African Community

Richard Moir

Trade & Investment Advisor | Market Access Specialist

Hon. Francis Mwebesa

Minister of Trade, Industry and Cooperatives, Republic of Uganda

Dr. Alfred Okot Okidi

Permanent Secretary at the Ministry of Water and Environment of Uganda

Lt Gen Peter Pearson CB CBE

Leadership Strategist | Former NATO Deputy Commander & Sandhurst Commandant

Building New Investment Corridors Between Africa and Emerging Global Partners

Building New Investment Corridors Between Africa and Emerging Global Partners

East Africa’s next phase of growth will require more than its conventional investment relationships. As governments push for domestic processing, industrialisation and value addition, opportunities are emerging for technically capable partners that have historically played a smaller role in African investment.

The Jordan–Africa Opportunity: Building Factories, Supply Chains and Regional Markets

The Jordan–Africa Opportunity: Building Factories, Supply Chains and Regional Markets

East Africa’s next phase of growth will require more than its conventional investment relationships. As governments push for domestic processing, industrialisation and value addition, opportunities are emerging for technically capable partners that have historically played a smaller role in African investment.

Memnon Capital Africa Joins UKAIS 2026 as Strategic Partner for Uganda–UK Mining Week

Memnon Capital Africa Joins UKAIS 2026 as Strategic Partner for Uganda–UK Mining Week

**Excerpt**

As Uganda accelerates its transition from resource extraction to industrial value creation, Memnon Capital Africa has joined the UK–Africa Investment Summit 2026 as a Strategic Partner and Sponsor of Uganda–UK Mining Week 2026.

Led by Chairman and Co-Founder Dr Elly W. Karuhanga, Memnon Capital Africa brings a disciplined investment approach focused on transforming East Africa’s energy, mining and agricultural opportunities into institution-grade, bankable projects. The firm’s participation comes at a pivotal moment for Uganda’s mining sector, which is benefiting from major regulatory reforms, a nationwide geological survey, growing critical minerals demand, and a national push towards beneficiation and downstream processing.

At Uganda–UK Mining Week 2026, Memnon Capital Africa will contribute its expertise in capital formation, project development, governance, and investment structuring as industry leaders, policymakers, financiers and investors gather in London to explore how Uganda can convert its vast mineral resources into long-term industrial growth, competitive returns and sustainable economic transformation.